The neon customer service – fantastic without a branch

Queues at the counter and hold music – that's a thing of the past. With neon, you can do almost everything directly in your app. And if you do need help, our customer service is there for you – personal, on equal terms and highly rated. Without a branch.

Let's say you're moving and need to change your address on all your official documents – including your bank. Forty years ago, you would have had to go to the bank in person, queue up and spend half the day there. Twenty years ago, you would have had to call and listen to hold music for minutes on end.

Fortunately, today this can be done quickly and easily online. With us, too, of course! Everything you used to do at the counter can now be done yourself in your app. And if you do encounter a problem, our customer service is there for you.

The branch in your pocket

At neon, we focus on what really matters: a fast and secure app that lets you manage all your finances. After all, a branch would mean additional costs and waiting times – so no real advantages for you. And in many cases, the neon app is your branch, so to speak, because you can resolve many issues yourself right there:

• Change of address? Done in 2 minutes in the app.

• Lost your card? Block it immediately in the app and order a new one straight away.

• General question? Our AI-powered in-app-support answers all your questions about neon.

• Closing your account? You can do that directly in the app too (we hope you'll stay with us, of course).

If you do need help, we're here for you

If you get stuck with your pocket branch, send us an email at service@neon-free.ch. Our customer service team will answer your questions personally and quickly – usually within one to two working days. The more precisely you describe the problem, the faster we can help you. For our neon plus, global and metal users, we are also available by telephone on weekdays from 8 a.m. to 5 p.m.

Whether by email or phone, we are there for you – quickly and on equal terms. We value personal contact with you and do our best to help you. We not only offer speed, but also quality.

Our customer service: two top rankings

Two external rankings show that these are not just empty promises: according to the «Consumer Bank Ranking 2024», we have the most satisfied users of all Swiss banks – we are in first place. And in the 2024 ranking of the best customer service in Switzerland in the banking and insurance sector, we are in third place.

Both top rankings confirm that our service really resonates with our users – even without any branches. And, in all modesty, we are a little proud of that.