neon insurances

Insured.
Simple.
Flexible.

Peace of mind thanks to our
seamlessly integrated neon insurances.
neon_insurances_header

Phone insurance

Get the neon phone insurance for 10 CHF per month. No more worries about accidental damage or theft – protect your phone regardless of its value, age, or type, so you can focus on what's important.

Warranty extension

Extend the 2-year manufacturer's warranty on your newly purchased electronic devices by a whole 3 years for just 3.50 CHF per month. For new devices with a value of more than 50 CHF purchased with your neon card, you will have a 5-year warranty – simple and affordable.

Travel insurance

Travel in peace by signing up for the neon travel insurance for 8.50 CHF per month. Immediate cover for emergencies, medical care abroad, flight delays, and more. Simple. Affordable. Your journeys, as safe as your bank account.

The insurances at a glance

Our insurances offer you simple conditions without hidden fees or complicated small print. Take out your desired insurance with just a few clicks directly in the neon app and, once you don't need it anymore, you can cancel it just as easily thanks to flexible durations. In collaboration with Helvetic and ERV, neon insurances guarantee you reliability with comprehensive protection and complete transparency, because you always have all the details available in the app.

  • Insured object: Smartphone on which the neon app is activated. If you change your smartphone, the insurance cover is automatically transferred to the newly activated smartphone.
  • Coverage starts: 30 days after conclusion of the insurance
  • Monthly cost: 10 CHF
  • Insured events: damage or destruction as well as theft (robbery, burglary, unauthorised removal) 
  • Insurance benefits in the event of damage: cost coverage up to the amount of the purchase price of your device for repair work in the event of damage, or replacement device of the same type and quality in line with the purchase price of your device in the event of theft or total loss
  • Deductible per occurrence: 85 CHF in the event of damage or destruction, 150 CHF in the event of theft.
  • Number of insured occurrences per year: 1 insured occurrence per year
  • Procedure in case of damage: Report to Helvetic no later than 14 days after the damage occurs, either via the neon app or by calling +41 44 563 62 41
  • Termination: after expiry of the minimum duration of 6 months, termination is possible directly in the neon app at the end of each calendar month
  • For more details, click here: General Terms of Insurance (phone insurance)
  • Insured objects: New electronic devices purchased with the neon Mastercard covered by a valid manufacturer's warranty and with a minimum value of 50 CHF.
  • Coverage starts: Immediately after conclusion of the insurance (earliest 1 June 2024)
  • Monthly cost: 3.50 CHF
  • Insured events: Extension of the normal 2-year manufacturer's warranty by 3 years. 
  • Insurance benefits in the event of damage: Reimbursement of repair costs or replacement costs for damage that would be covered by the original manufacturer's warranty. The compensation amounts to 90% of the purchase price. The maximum insured sum is 6'000 CHF.
  • Deductible per occurrence: no deductible
  • Number of insured occurrences per year: no limit
  • Procedure in case of damage: Immediate notification to ERV via the neon app
  • Termination: minimum duration of 3 months after coverage starts. After the minimum duration, termination is possible directly in the neon app at the end of each calendar month.
  • For more details, click here: General Terms of Insurance (warranty extension)
  • Insured subject matter: Cancellation costs, SOS protection (search, recovery & transportation), medical and hospital expenses worldwide, flight delays, baggage
  • Coverage starts: Immediately after conclusion of the insurance (earliest 1 June 2024)
  • Monthly cost: 8.50 CHF
  • Insured events: see GTI 
  • Insurance benefits in the event of damage: Travel services not used ( 15'000 CHF), 24-hour emergency call center, transport to hospital (100'000 CHF), search and rescue costs (100'000 CHF), supplementary medical expenses in the event of illness or accident abroad (200'000 CHF), additional costs in the event of flight delay of more than 3 hours (1'000 CHF); theft, robbery, delay, damage or destruction and loss of luggage caused by public transport operators (2'000 CHF)
  • Deductible per occurrence: no deductible
  • Number of insured occurrences per year: no limit
  • Procedure in case of damage: Immediate notification to ERV via the neon app
  • Termination: minimum duration of 12 months after coverage starts. After the minimum duration, termination is possible directly in the neon app at the end of each calendar month.
  • For more details, click here: General Terms of Insurance (travel insurance)
Click here to read the FAQ
Give us feedback