Why was an open (reserved) card booking booked despite my fraud report?

When you confirm a payment with the card, the merchant creates a «reservation» on the card. This reservation can be seen in the app with a small grey clock. As soon as the merchant actually wants to debit the amount (usually within 2-3 days), this is then displayed in the app as a booked payment (without a grey clock). According to Mastercard rules, a merchant has up to 31 days to effectively debit a reservation to the account. We cannot simply cancel this reservation from our side, as the merchant first has the right to debit the reservation to your account - even in the event of fraud.

If you want to report a fraudulent payment, please proceed as follows: «Standard procedure for card fraud».

What are you waiting for?

Take control of your finances with your new favorite app. Paperless and in less than 10 minutes.

What are you waiting for?

Take control of your finances with your new favorite app. Paperless and in less than 10 minutes.

What are you waiting for?

Take control of your finances with your new favorite app. Paperless and in less than 10 minutes.