If you have an accident or fall ill, you should first consult a doctor and make sure you receive the necessary treatment. As soon as you are feeling better – hopefully soon! – submit the receipts to your health insurance provider (basic or supplementary insurance). At the same time, register the claim with ERV by emailing schaden@erv.ch. Please enclose the following documents: a detailed medical certificate, invoices/receipts/purchase confirmations for doctor's fees, medications, and hospital costs, as well as prescriptions, and a transaction receipt for your booked trip (i.e. the debit note from your neon app).