Nothing easier than that: Fill out this claim form online and send the following documents: a copy of the purchase receipt, a transaction receipt (i.e. the debit note from your neon app), and proof of the cheaper offer (the lower price and the date of sale or issue must be visible).

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.