The best way to reach us is by email at service@neon-free.ch – you will normally receive a reply within two working days. With a plus, global or metal plan, you can also contact us by phone. We are available by phone from Monday to Friday between 8 a.m. and 5 p.m. If you need to block your card, you can reach us at any time on +41 43 508 03 19 – regardless of your plan.