Cancellation insurance provides cover if you are unable to travel (flight or train journey) due to illness, injury, pregnancy complications, death, strikes, unrest, serious damage to your home, cancellation of public transport, or theft of travel documents such as your passport or ID card. The insurance covers the actual cancellation costs and, in the event of a delayed departure, also the resulting additional costs. The specific insurance contract as well as the General Conditions of Insurance (GCI) apply in any and all cases.

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.