Your luggage is insured against theft, robbery, damage, and loss during your trip. If your luggage arrives at your destination with a significant delay, the insurance will cover the costs of essential purchases (unfortunately, this does not include a new gravel bike if it arrives late for your cycling holiday). More info here. 

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims. 

In the event of a claim, you can submit this form online.