Pay once in the traditional way (insert card) and enter your PIN and then try it again contactless. No success? Then change the PIN at the ATM and try again. If it still does not work, get in touch with us and we will find the reason. Open the app, click on «Profile», then «Contact neon». You can either call us (only for neon plus, neon global, and neon metal) or send us a message. Please do not send us sensitive information (account balance, transactions, etc.) via email.