If you think someone might have access to your neon account or neon card, let us and the police know immediately and freeze your card by going to the app's home tab, clicking on the «Card» button, and selecting the corresponding option. Then, ask us for a written declaration so you can be compensated for financial losses. If you want to make a claim, send this completed claims statement, the police report, and account statements of the fraudulent charges (the debit note from your neon app)to info.ch@allianz.com. 

Note: this online account protection doesn’t just apply to your neon account – it also works for your other accounts and cards. If you want to make a claim for other accounts, you need to do the same thing – but, of course, let the other bank know instead of us. :)

Online account protection offers cover for financial losses caused by the misuse of your accounts and cards (both for your neon accounts as well as for other bank accounts), including mobile payment systems, up to a maximum of 20'000 CHF a year.

Online legal protection covers you if you’re the victim of copyright infringement, an invasion of privacy, or abusive computer or online crimes. You’re covered for up to 20'000 CHF per year. 

Important: report the incident immediately by phone at +41 44 283 38 83 to receive support and consent to any specific legal protection measures. Please do not commission any legal representatives or take any legal action without the agreement of the insurer.

If there are differences of opinion on the measures to be taken (such as if the insurer thinks an intervention would be futile), you are entitled to have the issue re-assessed by an independent mediator. You can request this after you have received a letter from the insurer stating the grounds.

In addition to you, people who live in the same household as you are covered by the online legal protection. If you have underage children, they are also covered — even if they do not live in the same household as you.

In addition to you, people who live in the same household as you are covered by the online account protection. If you have underage children, they are also covered — even if they do not live in the same household as you.

In addition to you, people who live in the same household as you are covered by the online purchase protection. If you have underage children, they are also covered — even if they do not live in the same household as you.

In addition to you, people who live in the same household as you are covered by the travel package. If you have underage children, they are also covered — even if they do not live in the same household as you.

The insurance company is probably processing your case at the moment. Depending on how long you have been waiting for a reply, you can contact them by email or phone. In the unlikely event that you still haven't received a reply, you can also contact us: service@neon-free.ch