Frequently asked questions← Back to Overview
My phone is damaged/lost/was stolen. What can I do?
You went swimming with it and the rice trick didn't work? Get yourself a new phone, download the app, activate your phone and account by ordering a new device activation code in «Profile», «Security» and «Generate activation code», and carry on banking. Thanks to the separate login code and transaction PIN it's pretty much impossible that someone can access your info or money. But, if you prefer, we can of course lock your account temporarily until you have the new phone. To do that, message us. Please do not send us sensitive information (account balance, transactions, etc.) via email.