Frequently asked questions

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I’d like to switch from neon metal back to neon free. What do I do?

If you opt for neon metal, you need to stick with this account for a year. Why? Because your metal card is unique – and expensive. That said, you can switch back to neon free at any time once a year has passed. We’ll be really sad to see you go, but we want to make it as easy as possible for you: open up your neon app, tap on «Profile» and then, under your name at the top, click on «neon metal». You will then see your active account (neon metal); switch to neon free by swiping left twice. This also means you’ll lose all the neon metal benefits you’ve earned – but you can keep your cool metal card until it’s expired.

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