Frequently asked questions

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What happens if I lose my metal card?

First off, freeze your card in the app under «Profile», «Your card» and «Freeze Card». Then, you can order a new metal card. The metal card is highly valuable, so it’ll cost you 80 CHF – this is just to cover our costs (we don’t earn any money on it!). In exchange, you’ll have your unique all-metal card back and you’ll probably take even better care of it now. ;)

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