FAQ

Frequently asked questions

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What should I do if something happens to my baggage?

If your baggage is stolen, report this to the nearest police station within 48 hours and have them open an official investigation (in the form of a police report or report of the loss of a flight ticket). If your baggage is damaged or lost while it is being transported by your hotel, tour guide or carrier, please have the damage confirmed in writing and request compensation from the party in question.



Then, fill out this form and upload the requested documents.


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