Frequently asked questions

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What does cancellation insurance include?

Cancellation insurance protects you if you can’t make a booked flight or train due to illness, injury, pregnancy complications, death, strikes, unrest, major damage to your home, the cancellation of public transport or the theft of travel documents such as your passport or ID card. The insurance covers the actual cancellation costs and, in the event of a delayed start to your trip, it also covers the resulting additional costs. Your global cover amounts to 15'000 CHF a year, provided you have paid for 80% of your travel costs with your metal card.

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims. 

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