Frequently asked questions

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What do I need to do if I want to make a claim (online account protection)?

If you think someone might have access to your neon account or neon card, let us and the police know immediately and block the card in your app under «Profile», «Your card» and «Freeze Card». Then, ask us for a written declaration so you can be compensated for financial losses. If you want to make a claim, send this written declaration, the police report and account statements for the fraudulent charges (i.e. screenshots of your neon app).

Note: this online account protection doesn’t just apply to neon – it goes for your other accounts and cards too. If you want to make a claim, you need to do the same thing – but, of course, let the other bank know instead of us. :)

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