Frequently asked questions

As soon as you realise that your trainers are damaged (or that they haven’t arrived), call Allianz within 72 hours on the following number: +41 44 283 38 83. Then complete this claim form and email it to info.ch_at_allianz.com or send a hard copy to the following address: Allianz Assistance, Richtiplatz 1, Postfach, 8304 Wallisellen, Switzerland. Send the following documents along with your claim form: the purchase receipt (the price and date of purchase must be visible), a transaction receipt (i.e. a screenshot of your neon app) and proof that the goods were shipped (online shipping confirmation). If your goods were damaged, send photos evidencing this too.