Frequently asked questions

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How does purchase protection work?

Purchase protection covers you if, say, you buy a pair of trainers that are destroyed, damaged or stolen within 90 days of purchasing them. Purchase protection cover applies to goods worth at least 50 CHF and if you’ve paid for at least 60% of the value with your metal card. The maximum protected amount is 2,000 CHF a year.

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.

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