Frequently asked questions

About neon Joint account Profile About neon green Trees Partner Details Wooden card

The warranty extension no longer applies to new purchases from the time you switch to neon free. Purchases made while you were on neon green are covered for a total of 5 years from the date of purchase (2 years under the original manufacturer's warranty and an additional 3 years under the warranty extension).

neon green is yours for 5 CHF a month. The green card made of recycled plastic is available free of charge. If you want the unique card made of cherry wood, it costs CHF 20. The same unbeatable conditions for neon free also apply to neon green: card payments are free – even when you’re abroad. No exchange-rate spreads. And you also get two free cash withdrawals in Switzerland a month. Click here to see a detailed overview of the prices.

All the great features available with neon free are also included with neon green: a Swiss account with one Mastercard for everything as well as ultra-affordable and transparent prices – everything is digital, simple, and secure in one app. But with neon green, you also make a difference when using your card. Because for every 500 CHF you spend with your card, we plant a tree for you. You’ll also get a three-year warranty extension on new electrical and electronic products you purchase with your green card. Click here to see a comparison between neon free and neon green.

Simply offsetting CO2 emissions by planting trees is the first step. In future, we want to discuss features that could enable us to provide a more detailed system for offsetting your consumption. This might include making our compensation scheme smarter. After all, spending 100 CHF at a petrol station generates more of a carbon footprint than spending 100 CHF in a health-food shop – so we could offer you additional compensation for your expenditure at the petrol station.

The green stands for climate awareness. We believe that far too little is being done in our industry. And we want to change this. Which is why your neon green account plants trees on the go. For every 500 CHF you spend with your neon green card, we will plant a tree for you. This helps the climate as well as the local people who plant the trees. What a good feeling! In addition, neon green includes a warranty extension of 3 years on electronic devices (with a minimum value of 50 CHF) that you purchase with your neon green card. And, last but not least, we finance climate protection projects with our partner myclimate to mitigate the neon accounts’ inevitable CO2 emissions.

Alongside the many brilliant features that are also available with neon free, the app also includes a special neon green section. In it, you can see how many trees you’ve already planted by using your card, which planting level you’re on and how many trees the entire neon green community has already planted. We’ll also show you how much CO2 the entire community has already neutralised by planting trees.

For every 500 CHF you spend with your neon green card, we plant a tree for you. This includes all transactions you make with your card, whether electronically or physically. This does not include, for example, ATM withdrawals or bill payments.

Your tree planting level is based on the number of trees you plant by using your card. The more trees you plant, the higher the level you reach. You start at the «Deciduous forest» level – once you plant 25 deciduous trees, you’ll reach the «Coniferous forest» level. A few more coniferous trees will take you to the «Rainforest» level. And somewhere down the line, you’ll come across some wonderful cherry blossoms, and you’ll be able to plant prickly cacti and fragrant citrus trees – and much more – in the app’s soil.

Our green account is of course open to everyone. Basically, it is intended for all climate-conscious people who want to do something good in a simple way. neon green is not a substitute for questioning your habits and reducing your personal emissions. But it does offer an opportunity to make a difference while spending money with your card. Both by planting trees and by having extended warranty.

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