Frequently asked questions

About neon Joint account Profile About neon green Trees Partner Details Wooden card

If you meet the requirements (age, place of residence, tax liability), you can download the app easily via the Apple Store, Google Play Store or the Huawei AppGallery. Then grab your smartphone, passport or ID and residence permit, make sure you have a good internet connection and sit in a quiet corner for just under 10 minutes while you follow the app instructions. During these 10 minutes, you’ll select the neon green account, enter your personal details, confirm these via a free video call or using photo identification and set your login code. That’s it. We’ll take care of the rest! Click here to read about the identification process in detail.

It’s great that you want to switch to neon green! Open up your neon app, click on «Profile» and then, under your name at the top, click on «neon free». You will then see your active account (neon free) and can switch to neon green by swiping right. Let the tree planting begin! If you switch to neon green, we will send you a wooden card.

We don’t have our own banking licence, which means we are not allowed to accept or invest customer funds. Your money is deposited with our partner bank Hypothekarbank Lenzburg, where it is also covered by the deposit protection scheme (up to 100'000 CHF per personal account including Spaces and per joint account). Hypothekarbank Lenzburg mainly finances projects in the Lenzburg/Aargau region, most of which are mortgages.

The 5 CHF will always be charged at the beginning of the month – so you will always pay for each new month in advance.

It’s a shame that you won’t be planting any more trees with us! But it couldn’t be easier to switch back: we like you just as much as a neon free user. Open up your neon app, click on «Profile» and then, under your name at the top, click on «neon green». You will then see your active account (neon green) and can switch to neon free by swiping left.

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