Frequently asked questions

About neon Joint account Profile About neon green Trees Partner Details Wooden card

Since 2020, we have been supporting specific carbon offset projects through myclimate in order to neutralise our inevitable CO2 emissions. This includes travelling between our locations in Zurich and Belgrade, the journeys to the office, the office buildings themselves, and all IT infrastructure. In addition, we not only neutralise our CO2 footprint as a company, but also the so-called «Product Carbon Footprint (PCF)» of your neon green account. You can find more detailed information about our partnership with myclimate here and the certificate for our climate protection contribution here.

You get a three-year warranty extension for all electronic products you buy with your card after opening your neon green account or after switching from neon free to neon green. Thanks to our partner, Europäische Reiseversicherung (ERV), your electrical and electronic devices are insured with neon green, on top of your normal warranty of two years, for a total of five years. Although our partner’s company name translates as «European travel insurance», the warranty extension does not apply to flights or travel.

The three-year warranty extension applies to grey, white and brown goods – never heard these terms before? Well, they refer to all the electronic devices you can no longer live without: your smartphone, your games consoles («grey goods»), your television («brown goods»), your washing machine and toaster («white goods») and much more. Your electronic products must be worth at least 50 CHF and the maximum benefit – i.e., the prices of all your grey, white and brown goods added together – is capped at 6,000 CHF per year. There are a few exceptions; for example, if you bought the products second-hand or if your device does not have a serial number (more details available here).

If your device breaks, you can claim your extended warranty via our partner's online portal. Keep the following documents ready to upload them on the portal: A copy of the sales receipt, the manufacturer’s warranty including the indication of the original warranty period, and – if applicable – a cost estimate including contact details of the certified repair centre.

Let’s make the world a little bit greener together!

Give us feedback