Frequently asked questions

We already focused on offsetting our company’s carbon footprint in 2020 with myclimate – this includes travel between our locations in Zurich, Munich and Belgrade, the journey to the office, the office buildings themselves and the entire IT system. For this year, we’re taking a more targeted approach: we’re not just offsetting our carbon footprint as a company, but also the «Product Carbon Footprint (PCF)» for your neon green account. That means that both your account and neon as a company are carbon-neutral. You can find more detailed information about our partnership with myclimate here.

You get a three-year warranty extension for all electronic products you buy with your card after opening your neon green account or after switching from neon free to neon green. Thanks to our partner, Europäische Reiseversicherung (ERV), your electrical and electronic devices are insured with neon green, on top of your normal warranty of two years, for a total of five years. Although our partner’s company name translates as «European travel insurance», the warranty extension does not apply to flights or travel.

The three-year warranty extension applies to grey, white and brown goods – never heard these terms before? Well, they refer to all the electronic devices you can no longer live without: your smartphone, your games consoles («grey goods»), your television («brown goods»), your washing machine and toaster («white goods») and much more. Your electronic products must be worth at least 50 CHF and the maximum benefit – i.e., the prices of all your grey, white and brown goods added together – is capped at 6,000 CHF per year. There are a few exceptions; for example, if you bought the products second-hand or if your device does not have a serial number (more details available here).

If your device breaks, you can claim your extended warranty via our partner's online portal. Keep the following documents ready to upload them on the portal: A copy of the sales receipt, the manufacturer’s warranty including the indication of the original warranty period, and – if applicable – a cost estimate including contact details of the certified repair centre.

Let’s make the world a little bit greener together!

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