FAQ

Frequently asked questions

The neon green Mastercard is now made of cherry wood and no longer of plastic. It is the first wooden card in Switzerland. On the one hand, it is a statement for a more sustainable lifestyle - every time you take it out, you show your friends and yourself how and for what you live and what is important to you. On the other hand, the card shows that a lot can be done to reduce plastic - it is made of 80% less plastic than its plasticised counterparts.


Wood is known to be somewhat more sensitive than plastic. Both in terms of pliability and water resistance. The wooden card is a novelty on the market, which is why we can't say for sure. However, initial usability tests, which were necessary for approval, have been positive. There are also good experiences from other markets, as our colleagues from Tomorrow can confirm. However, we recommend that you neither use it as a chair nor take it into the shower. :)


Our cards are produced by our partner Exceet, who pays great attention to sustainable and environmentally friendly production. They want to avoid the use of plastic as much as possible and switch to alternative materials. This is how the wooden card came into being - fine cherry wood from sustainably managed forests in Austria. However, a thin plastic core made of recycled PET-G cannot (yet) be avoided. This, together with a built-in chip, a magnetic strip and a fine antenna, enable you to make contactless payments with your wooden card. And although it is not completely made of wood to offer you the usual functionalities, it consists of 80% less plastic than a conventional card. So it's much more sustainable than your current card. But you can't dispose of it in the compost yet. Also, don't worry: The production of the cards is sustainable and for 100'000 cards, only 1 tree is needed. We will add it to the trees we've already planted. 


Quite simply: Yes! Thanks to the built-in features, you can pay with it as usual at the checkout via terminal or contactless. Mobile payment also works as before, of course.


If you take care, this shouldn't happen. If it does, write to us and tell us what happened and send us a photo. If it was the card and not you, we'll replace it free of charge.


According to researchers at ETH Zurich, nothing is more effective at combating climate change than reforestation. Planting trees has the potential to absorb two-thirds of the harmful CO2 emissions caused by humans to date. With our renowned partner Eden Reforestation Projects, we want to do our bit to help stabilise the climate by planting trees.


We calculate this figure using a conversion factor of 300 kg of neutralised CO2 per tree. This calculation is based on the total amount of CO2 neutralised by an average mangrove tree during an average life span of 25 years. Why mangroves? The mangrove absorbs a particularly large amount of CO2, making it one of the tree species preferred by our tree planting partner Eden Reforestation Projects.


We plant five bonus trees for you per month – that’s 60 trees per year. Why? If one tree removes around 300 kg of CO2 from the atmosphere over an average life span of 25 years, we need to plant 47 trees in order to offset Switzerland’s annual CO2 emissions, or 14 tonnes per person. So you’re already making a positive difference to the climate from the start.


No, we’re busy working on the cheapest and most sustainable account app in Switzerland. We’d rather leave the tree-planting to the professionals, which is why we work with Eden Reforestation Projects. This NGO plants the trees in countries such as Haiti, Indonesia, Kenya and Nepal.
By restoring and planting trees, Eden Reforestation Projects is contributing to the fight against climate change, while also providing sustainable, durable support to people in various regions. So, it’s not just about restoring forests, it’s also about supporting the local population and economy. Local people are employed to plant and look after the trees. In short, we work with our tree-planting partner to make sure it’s as easy and effective as possible for you to do your bit for climate protection.

We plant part of the trees in our very own neon forests. The first neon forest is in southern Haiti, the planting area is called «La Vallee DP». The second forest is called «Ankarafantsika 3» and is located in the northwestern Mahajanga region in Madagascar. Eden will plant a total of 2’200’000 trees in the neon forests over the next five years – a maximum of 440’000 trees per year. 

For those who have now done the exact (and correct!) maths: Our neon green community plants a lot more than 440'000 trees per year. Therefore, Eden Reforestation Projects divides the remaining trees among its various locations in Nepal, Madagascar, Indonesia, Mozambique, Kenya, Honduras and Nicaragua and plants them where they are needed most. Read more about it here.


We already focused on offsetting our company’s carbon footprint in 2020 with myclimate – this includes travel between our locations in Zurich, Munich and Belgrade, the journey to the office, the office buildings themselves and the entire IT system. For this year, we’re taking a more targeted approach: we’re not just offsetting our carbon footprint as a company, but also the «Product Carbon Footprint (PCF)» for your neon green account. That means that both your account and neon as a company are carbon-neutral. You can find more detailed information about our partnership with myclimate here.


You get a three-year warranty extension for all electronic products you buy with your card after opening your neon green account or after switching from neon free to neon green. Thanks to our partner, Europäische Reiseversicherung (ERV), your electrical and electronic devices are insured with neon green, on top of your normal warranty of two years, for a total of five years. Although our partner’s company name translates as «European travel insurance», the warranty extension does not apply to flights or travel.


The three-year warranty extension applies to grey, white and brown goods – never heard these terms before? Well, they refer to all the electronic devices you can no longer live without: your smartphone, your games consoles («grey goods»), your television («brown goods»), your washing machine and toaster («white goods») and much more. Your electronic products must be worth at least 50 CHF and the maximum benefit – i.e., the prices of all your grey, white and brown goods added together – is capped at 6,000 CHF per year. There are a few exceptions; for example, if you bought the products second-hand or if your device does not have a serial number (more details available here).


Until that happens - your extra three years of warranty will only come into effect after the normal warranty period of two years - we are working on digitising the whole process. You will certainly need copies of these documents: the sales receipt, the neon green Mastercard bill and the manufacturer’s warranty. You will enter these along with a completed claim form and your contact details. We will keep you informed.



Let’s make the world a little bit greener together!


If you meet the requirements (age, place of residence, tax liability), you can download the app easily via the Apple Store, Google Play Store or the Huawei AppGallery. Then grab your smartphone, passport or ID and residence permit, make sure you have a good internet connection and sit in a quiet corner for just under 10 minutes while you follow the app instructions. During these 10 minutes, you’ll select the neon green account, enter your personal details, confirm these via a free video call or using photo identification and set your login code. That’s it. We’ll take care of the rest! Click here to read about the identification process in detail.


It’s great that you want to switch to neon green! Open up your neon app, click on «Profile» and then, under your name at the top, click on «neon free». You will then see your active account (neon free) and can switch to neon green by swiping right. Let the tree planting begin! If you switch to neon green, we will send you a wooden card.


We don’t have our own banking licence, which means we are not allowed to accept or invest customer funds. Your money is deposited with our partner bank Hypothekarbank Lenzburg, where it is also covered by the deposit protection scheme (100,000 CHF). Hypothekarbank Lenzburg mainly finances projects in the Lenzburg/Aargau region, most of which are mortgages.
The 5 CHF will always be charged at the beginning of the month – so you will always pay for each new month in advance.

It’s a shame that you won’t be planting any more trees with us! But it couldn’t be easier to switch back: we like you just as much as a neon free user. Open up your neon app, click on «Profile» and then, under your name at the top, click on «neon green». You will then see your active account (neon green) and can switch to neon free by swiping left.


neon green is yours for 5 CHF a month. The same unbeatable conditions for neon free also apply to neon green: card payments are free – even when you’re abroad. No exchange-rate spreads. And you also get two free cash withdrawals in Switzerland a month. Click here to see a detailed overview of the prices.


All the great features available with neon free are also included with neon green: a Swiss account with one Mastercard for everything, ultra-affordable and transparent prices – everything is digital, simple and secure in one app. neon green also provides a simple way to offset your consumption because, for every 100 CHF you spend on your card, we plant a tree for you. You’ll also get a three-year warranty extension on your electrical and electronic products and, thanks to our partner myclimate, your account is climate-neutral from day one. Click here to see a comparison between neon free and neon green.


Of course! If one of your friends opens a neon green account too, they will not only get to enjoy a great product (we hope!), but we’ll also give both of you 10 CHF. Open up the app and click on «Profile» at the bottom of the menu. And just follow the instructions under «Invite a friend».


Simply offsetting CO2 emissions by planting trees is the first step. In future, we want to discuss features that could enable us to provide a more detailed system for offsetting your consumption. This might include making our compensation scheme smarter. After all, spending 100 CHF at a petrol station generates more of a carbon footprint than spending 100 CHF in a health-food shop – so we could offer you additional compensation for your expenditure at the petrol station.


Well, green is our co-founder Julius’ favourite colour. Joking aside, green represents sustainability. And we think there’s nowhere near enough of it in our industry. We want to change that. That’s why, with your neon green account, we’re offering you a simple way to offset CO2 through planting trees. For every 100 CHF you spend on your neon green card, we’ll plant a tree for you. So you can easily plant trees on the go, while we offset some of the impact that your spending has on the climate.


Alongside the many brilliant features that are also available with neon free, the app also includes a special neon green section. In it, you can see how many trees you’ve already planted by using your card, which planting level you’re on and how many trees the entire neon green community has already planted. We’ll also show you how much CO2 the entire community has already neutralised by planting trees.


For every 100 CHF you spend on your neon green card, we plant a tree for you. This includes all transactions you’ve made with your card, whether electronically or physically – from the organic carrots you bought from your local grocery shop to the business flight to Thailand that you paid for online. This does not include, for example, ATM withdrawals or bill payments.
Your tree planting level is based on the number of trees you plant by using your card. The more trees you plant, the higher the level you reach. You start at the «Deciduous forest» level – once you plant 25 deciduous trees, you’ll reach the «Coniferous forest» level. A few more coniferous trees will take you to the «Rainforest» level. And somewhere down the line, you’ll come across some wonderful cherry blossoms, and you’ll be able to plant prickly cacti and fragrant citrus trees – and much more – in the app’s soil.
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