Frequently asked questions

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Open the app, click on «Profile». Under «Bank details» you'll find all the information you need.

Open your neon app, go to the «Payments» tab and tap on «Add new payment». There you can choose between scanning or uploading a QR bill or between making a domestic or an international payment.

Go to the «Payments» tab and click on «New payment». Then select either «Scan QR bill» or «Upload QR bill» to pay the QR bill.

Yes. You can transfer money to 40 currency zones, and with no exchange rate surcharges. The exchange is always made using the mean exchange rate, so all that’s left for you is a small dynamic service fee to cover the cost of carriying out your transfer and the cost on neon's side for providing you with the convenient implementation of the Wise feature in the app. The service fee is transparently displayed throughout the entire transaction – both before and after you make your transfer.

We use the Mastercard reference rate. Let’s assume it's Wednesday and you pay for a coffee and a croissant abroad with your neon card, you will be charged the exchange rate from Tuesday. In other words, the exchange rate from the day before your card payment is applied. So far, so good.

Now it gets a bit more complicated: Mastercard is an international company, so the different time zones play a role. If you order something totally necessary from a foreign online shop late at night at 11pm, the exchange rate from the same day can be applied due to the time difference. As mentioned, the reason for this is that Mastercard refers to a different time zone in its accounting. In short, depending on the time of day, you will be charged the exchange rate of the same day or the previous day.

Of course, with the neon Mastercard you can pay wherever they take Mastercard. Just use the card number, your validation code (CCV) and the expiry date. Happy shopping!
Future payments are payments that you have released for a future date. This is the case, for example, if you set the execution date for paying an invoice to three weeks. Did you discover a mistake? Just swipe left to delete a future payment. The available balance indicates how much money is currently available for card payments. This amount is typically slightly lower than your account balance, as it already takes into account preliminary card bookings.

Yes. Either invite them to neon, ensure that you and your friends all allow neon access to your respective phonebooks and transfer money with just a few clicks. By the way: Payments from one neon account to another neon account are executed immediately (instant payment). Or use TWINT.

Open the app, now you can see your future payments. Tap the arrow on the right to open the box completely and see all future payments. 

By the way, if you find a mistake, you can now simply swipe left to delete future payments.

Transfers within Switzerland are free of charge. In our 20 international currency zones (incl. EUR), you only pay a small service fee, which is dynamically calculated depending on the transfer amount and the target currency. And for each transfer, you get to use the mean exchange rate – with no exchange rate surcharge – which means you can save up to 5%. Find out more here.

Yes, you can!

The easiest way is to add your neon card in the UBS TWINT app. Just download the app, register (have your ID ready) and add your neon card (both the card number and the IBAN). And you're ready to go! If you already have the app, you can add your neon card under «Settings» and then «Manage payment methods».

Else you can also download TWINT Prepaid. To sync, open the TWINT Prepaid app, click on «Register», enter your contact details and take a photo of your ID. In the menu, go to «Top up credit», then «Bank account» and choose Hypothekarbank Lenzburg. You'll be asked to take a photo of your neon card and enter your IBAN. After verification, the bank will authorise the connection between neon and TWINT, which usually takes 1-2 working days. TWINT Prepaid is a prepaid service, so you'll have to move money from neon over to TWINT before you can start using TWINT to make payments.

The company will give you a form. Complete it and send it to Hypothekarbank Lenzburg, Bahnhofstrasse 2, 5600 Lenzburg. We'll set that up for you. Do you have any questions about the form? Just send us a scan or a photo and we will try to answer that.

The current daily transaction limit is 50'000 CHF. With your card, you can withdraw up to 2'000 CHF cash per day, spend 5'000 CHF online and another 5'000 CHF in stores every day but your monthly max limit is 10'000 CHF. If you exceptionally need more, write us and we'll have a look at it.

Yes! Go to «Profile», then «eBill» to set them up. Already connected your eBill to another account? No worries. Just connect your existing eBill account with your neon.

For technical reasons, it's not yet possible to show transactions in real-time. But we're working on it, because you deserve full and immediate control.
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