Frequently asked questions

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Your money is as safe as with any other account. Your account is managed by Hypothekarbank Lenzburg and subject to Swiss law, regulated by the FINMA and has deposit insurance (up to 100'000 CHF per personal account including Spaces and per joint account) - just like any other bank account.

Additionally, we've added safety measures to protect your money. We use proven and tested two-factor authentication. As a result, you can only make payments from your own phone. But ask not what neon can do to protect your money but what you can do - choose your codes wisely. And put a passcode on your phone.

We're not planning on it, but it wouldn't really make a difference for you. Because your account is managed by Hypothekarbank Lenzburg (and not by neon), your money will always remain untouched. And your account is protected by Swiss deposit insurance up to 100'000 CHF per personal account (neon free, neon metal, neon green) including Spaces and per joint account (neon duo) - just like any other Swiss bank account.

neon needs your data to offer you neon services like analyses and to simplify your everyday finances. Of course, neon does not forward or sell your private information to anyone unless you've explicitly agreed to that or we're bound by law to do so. All information about your transactions is held in Switzerland. You can read about all that in detail in our Privacy Policy for the neon app.
Two-factor authentication is the most common and a proven and tested security standard in online banking. In order to access your account and money, we will always ask for two different identifying factors. Factors are things that only you have, know or are. For example your smartphone, login code or your fingerprint. Bank cards have worked this way for a long time - you need the card itself as well as the PIN that goes with it to use it. At neon those factors are your phone and your personal login code or fingerprint. We verify your phone when you open your account. When you log in for the first time, you set your own transaction PIN that you use to authorise payments. With other banks, you often have to use a second app or a card reader device. But neon wants to make things less complicated for you, so we've built that service in to our app.
Choose a code that can't be guessed easily. Do not use your birthdate or that of a family member, not your car's number plate or your postcode. The codes should all be different. Your login code for neon should not be the same as for your phone in general and not similar to the transaction PIN. Also, don't share the codes with anyone or write them down on a piece of paper.

  • Login code: the login code is a 6-digit code that you can set yourself when opening an account. You need him to log into your app.

  • Contract number: your contract number is the same as your account number. It will be sent to you by mail 1-2 working days after the account opening. The number has 6 digits and you need it to log in to your app (now you can also do this with your email address). Did you know? The contract number is also part of your IBAN: it follows directly on the 7000.

  • Activation code: you don't usually need that. However, if you want to change your phone. install the neon app on an additional device or if you uninstalled the app, you will need to re-enable this device for payments for security reasons. You can order a new activation code directly in the app under «Profile», «Security» and «Generate activation code». We'll mail it to you. For security reasons, the code is only valid once and for a maximum of 30 days.

  • Transaction PIN: the transaction PIN is the second authentication factor next to your login code. You need it to make transfactions from the app. You can define the 4-digit PIN yourself after activating the device.

  • Card PIN: as the name implies, the card PIN belongs to your neon Mastercard. 

The phone authorization is used to identify your device and to activate it for payments. That's for your own safety.
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