Frequently asked questions

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Do you like neon? Recommend neon and invite your friends.

To do so, go to «Profile» in the app and then tap on «Invite a friend». There you will find your personal referral code, which you can directly share with your friends. They will then have to enter your code during their account opening. And you will see in the app how many friends you have successfully invited to neon. A referral is considered successful when your friend has fully opened their account and transferred at least 1 CHF.

Thanks to neon2neon transfers, you can send money to your friends who also have a neon account at lightning speed. And with your recommendation, you help us continue to grow and change the market for the better. Around 70'000 users have already joined neon through referrals – your trust is our best publicity. And: More users allow us to keep our fees low and to invest more time and money into developing new features.

On January 15, 2024, we introduced a new referral model: The previous referral bonuses of CHF 10 per person have been replaced by a promo mode. Meaning that there will be promos on various topics several times a year. You will be informed by email as soon as a promo is available.

Open the app, click on «Profile», select «Security». You'll find the option to activate or deactivate fingerprint/Face ID there.
You can't. Yet. But we're working on it and it's high up on our list of priorities. We'll let you know as soon as this feature is ready. Forgotten your login code? Open the app, click on «Locked out» and follow the instructions.

You can change it by going to «Profile», «Security», and clicking on «Change transaction PIN». You will then be asked to enter your existing transaction PIN before you can set a new one. 

To change your e-mail, phone number or address, please select the «Profile» tab in the app. Then click on «Personal information». You can change your data by clicking on the pencil icon on the right.

If you'd like to change your name, please write us at service_at_neon-free.ch with a copy of your certificate and your new ID/passport.
Open the app, click on «Profile» and then «Personal information». «Change language» let's you... guess what? :D
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