Frequently asked questions

About neon Account Cash neon Mastercard® Payment Invest Spaces Profile Security Problems
Open the app, click on «Profile», select «Security». You'll find the option to activate or deactivate fingerprint/Face ID there.
You can't. Yet. But we're working on it and it's high up on our list of priorities. We'll let you know as soon as this feature is ready. Forgotten your login code? Open the app, click on «Locked out» and follow the instructions.

You can change it by going to «Profile», «Security», and clicking on «Change transaction PIN». You will then be asked to enter your existing transaction PIN before you can set a new one. 

To change your e-mail, phone number or address, please select the «Profile» tab in the app. Then click on «Personal information». You can change your data by clicking on the pencil icon on the right.

If you'd like to change your name, please write us at service_at_neon-free.ch with a copy of your certificate and your new ID/passport.
Open the app, click on «Profile» and then «Personal information». «Change language» let's you... guess what? :D
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