Frequently asked questions

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The Swiss Financial Market Supervisory Authority (FINMA) defines certain conditions to prevent money laundering and fraud that apply to all Swiss banks. One of these is that the bank has to verify your identity before opening your account. You do this by confirming your personal info via video call or via Photo-ID. neon needs your data to offer you the neon services like analyses and to make your everyday finances easier. neon does not forward or sell your private information to anyone unless you've explicitly agreed to that or we're bound by the law to do so. You can read about all that in detail in our Privacy Policy for the neon app.

Once you have completed the video call or Photo-ID, the contract number will be sent to you within 1-2 working days.  Why? We check your data before opening your account.

At the moment our partner in identity verification is not able to identify all documents from all countries according to FINMA-standards. Here you'll find a list of all the documents we are able to verify. We currently have no alternative of opening an account for you.

The Swiss post has an address database that we use to check. After moving, there are often delays and there are sometimes discrepancies with second names or other spellings. If the match is not 100%, we'll send you through to the video call.

This may be for the following reasons: You have entered a different nationality than the ones listed for Photo-ID. Or we were unable to verify your address automatically.

In principle, you need the following: one of the listed identity documents listed, a verifiable address, a Swiss bank account in your name and a Swiss mobile phone number. 

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