Frequently asked questions

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How do I open a neon account?

As long as you fulfil the requirements, all you need to do is download the app in the Apple Store, Google Play Store or Huawei AppGallery. Take your smartphone, passport or ID (and your foreigner's permit B/C) and sit for about 10 minutes in a quiet corner with a good internet connection and follow the in-app instructions. In these 10 minutes you'll enter your personal info, confirm them via (free) video call or via Photo-ID and set your login code. Done, we'll take care of the rest! Details on identification here.

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