Frequently asked questions

← Back to Overview
Why is the balance shown at the ATM not the same as the one in the app?
At the moment, we're experiencing some delays in the synchronisation between your card and the app. Payments by card will show up only a few minutes later in the app, so, your app balance is up to date. But if you transfer money to your account, it is usually avaible to you within a few hours (on working days). We're working on making this faster, with real-time display of course being the final goal.
Give us feedback