Frequently asked questions
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Where can I use my card?
Wherever they take Mastercard. That means at all ATMs and many shops and restaurants worldwide - and as of January 2020 without exchange rate spread.
There are very few merchants that can not yet accept our prepaid credit card. These are isolated cases.
Did your neon-Mastercard unexpectedly not work but another one of your cards did? Please tell us - if you got a confirmation slip and attach it, that's even better. That way, we can figure out what went wrong.
There are very few merchants that can not yet accept our prepaid credit card. These are isolated cases.
Did your neon-Mastercard unexpectedly not work but another one of your cards did? Please tell us - if you got a confirmation slip and attach it, that's even better. That way, we can figure out what went wrong.