Frequently asked questions

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Can I use TWINT with neon?

Yes, you can!

The easiest way is to add your neon card in the UBS TWINT app. Just download the app, register (have your ID ready) and add your neon card (both the card number and the IBAN). And you're ready to go! If you already have the app, you can add your neon card under «Settings» and then «Manage payment methods».

Else you can also download TWINT Prepaid. To sync, open the TWINT Prepaid app, click on «Register», enter your contact details and take a photo of your ID. In the menu, go to «Top up credit», then «Bank account» and choose Hypothekarbank Lenzburg. You'll be asked to take a photo of your neon card and enter your IBAN. After verification, the bank will authorise the connection between neon and TWINT, which usually takes 1-2 working days. TWINT Prepaid is a prepaid service, so you'll have to move money from neon over to TWINT before you can start using TWINT to make payments.

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