Frequently asked questions

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How/When do I get my card?

When you open an account with neon, we will automatically send you your neon Mastercard. The card costs 20 CHF. It should be with you about one or two weeks after you've opened your account. Lost your card? Block your card yourself in the app by clicking on «Profile», then «Your card» and «Freeze card». Or by calling this card emergency number +41 (0) 43 508 03 19.

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