Frequently asked questions

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How do I proceed in the event of a claim?

You can file a claim with our insurance partners via the neon app. To do so, open the app, go to the «Benefits» tab, select your active insurance and tap on the red «File a claim» button. You will then be redirected to a page where we explain how you can report your claim for your specific case.

If you no longer have access to your neon app (e.g. because your mobile phone has been stolen), you can also find the instructions on how to proceed in the event of a claim in our FAQ.

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