Frequently asked questions

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Was I the victim of card fraud?

Is this card fraud or a complaint about a card payment? Answer the following questions:

1. Do you not know this merchant at all and think it is a fraudulent transaction?

2. Do you know the merchant but do not agree with the charge (e.g. subsequent charge, unexpected amount, goods not received, etc.)?

If you answer «yes» to the first question, then it is most likely card fraud. In this case, we ask you to follow the steps described here.

If you answer «yes» to the second question, it is probably a complaint. Here you can find out how to proceed.

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