Frequently asked questions

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Why was an open (reserved) card booking booked despite my fraud report?

When you confirm a payment with the card, the merchant creates a «reservation» on the card. This reservation can be seen in the app with a small grey clock. As soon as the merchant actually wants to debit the amount (usually within 2-3 days), this is then displayed in the app as a booked payment (without a grey clock). According to Mastercard rules, a merchant has up to 31 days to effectively debit a reservation to the account. We cannot simply cancel this reservation from our side, as the merchant first has the right to debit the reservation to your account - even in the event of fraud.

If you want to report a fraudulent payment, please proceed as follows: «Standard procedure for card fraud».

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