Frequently asked questions

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How is fraud possible on my credit card?

There is no 100% protection against credit card fraud. Unfortunately, this can happen with any credit card, even from other banks. There are many ways in which fraudsters manage to charge a credit card – they copy the credit card details (e.g. in a bar or restaurant), they steal credit card details from a retailer, or they use special computer programmes with which they «guess» credit card details over many attempts.

For this reason, there are standardised processes that can be used to report a fraudulent credit card payment to Mastercard. If you find unknown transactions on your account, please proceed as follows: «Standard procedure for card fraud».

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