FAQ

Frequently asked questions

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I've forgotten my transaction PIN.

Go to «Profile», «Security» and select «Reset transaction PIN». To reset your transaction PIN, your device must be deactivated. You can confirm this via the button, check your address and then a new activation code will be sent to you by post. This usually takes 3-4 days. If it is urgent, please call us and we will give you a new activation code.


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