Frequently asked questions

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Why is the available balance on the card different than in the app?

For a few types of transactions, you may not receive the push notification and only see the transaction later (up to two days) in the app, once it is actually booked on your card. Therefore, your card balance (which is always up to date) could be lower than what you see in the app. This is a temporary issue that should be resolved soon, it is due to the current finalisation of implementing a new card processor.

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