Frequently asked questions

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How can I challenge an amount debited from my card (e.g. in the case of a dispute with the retailer)?

All credit card transactions are processed via Mastercard and forwarded to our partner bank Hypothekarbank Lenzburg for settlement. After the amount has been posted in your neon account, as the card owner you have the option of contacting us to object to a transaction within 30 days. In this case, write to us and we’ll let you know what the next steps are.

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