Frequently asked questions

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What should I do if I see a card payment I don’t recognise?

First, you should immediately block your card: either in the app by clicking on «Profile», then «Your card» and «Freeze card». Or by calling our 24-hour card emergency number (+41 (0)43 508 03 19). Then send us an email, so we can take a look at the incident together and discuss the next steps. Please note that we can’t accept requests to block cards by email. 

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