Frequently asked questions

← Back to Overview
I found a payment I don't recognise. What do I do?

If the payment is still in future payments, you can easily delete it. To do so, you have to go to the «Home» tab and click on «Future payments». Then, simply swipe the corresponding payment to the left to delete it. Otherwise, contact us: Open the app, click on «Profile» and on «Contact neon». Choose your preferred method of communication. Please do not send us sensitive information (account balance, transactions, etc.) via email.

Give us feedback