Best price guarantee
What should I do if I see a cheaper price?
Nothing easier than that: Fill out this claim form online and send the following documents: a copy of the purchase receipt, a transaction receipt (i.e. the debit note from your neon app), and proof of the cheaper offer (the lower price and the date of sale or issue must be visible).
Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.
What should I do if I see a cheaper price?
What’s a best-price guarantee?
This insurance policy ensures that you get the best price, both online and in-store. Let’s say you happily bought the newest iPhone in a store, and you couldn’t be happier about it – but within 14 days, you see that another online seller is offering it for 40 CHF less. No problem: the best price guarantee will give you back the difference in price!
Please note that certain offers are excluded from the best price guarantee. These are, for example, sale offers, special discounts and limited offers (in terms of quantity and/or time) such as in this example: Deal! 50% off vacuum cleaner XY in the next 24 hours. To the conditions of the best price guarantee.
What’s a best-price guarantee?
What do I need to bear in mind with the best-price guarantee?
To benefit from the best-price guarantee, the product needs to be worth at least 50 CHF and must be from a Swiss supplier (such as a shop, mail-order company, or internet provider). The price difference between what you paid for your brand-new iPhone and the one you saw a week later needs to be at least 30 CHF.
Please note that certain offers are excluded from the best price guarantee. These are, for example, sale offers, special discounts and limited offers (in terms of quantity and/or time) such as in this example: Deal! 50% off vacuum cleaner XY in the next 24 hours. To the conditions of the best price guarantee.
What do I need to bear in mind with the best-price guarantee?
I am still waiting for an answer from the insurance company, what should I do?
The insurance company is probably processing your case at the moment. Depending on how long you have been waiting for a reply, you can contact them by email or phone. In the unlikely event that you still haven't received a reply, you can also contact us: service@neon-free.ch
I am still waiting for an answer from the insurance company, what should I do?
